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Frequently Asked Questions
These are the most frequently asked questions by our customers. Feel free to ask if you question is not covered here.
All products are made to order. We don’t hold stock of any of the items. After you place your order, we prepare the product for print and shipping.
This process could take from 1 day to 8 business days depending on many factors.
After the product is ready, we ship it and let you know.
Please note that during COVID-19 things may get slower.
When will I Receive my Order?
Once the product is printed and ready, we ship it. We use USPS, DHL, and FedEx.
Most these carriers will take from 2 to 8 business days after the fulfillment to deliver within the US.
Production time (at out warehouse) + transit time (USPS, DHL, Fedex…) = the time you’ll wait.
Most our customers receive their orders within 1 week.
Was My Order Received?
Once you place your order, we receive it and start processing it. An automated email should follow.
If not, it could be in your email’s spam folder or was rejected due to some technical issue.
You shouldn’t worry. This doesn’t affect your order.
We are working on your order.
Do you provide Tracking Numbers?
Yes, the carriers we use provide us with Tracking Numbers.
We ship from the United States with American carriers.
Once we get the Tracking Number we’ll email it to you. You should be able to track your order on the carrier’s website.
Where Are You Based?
We are based in Delaware, but the printing is done in two US locations: Charlotte, NC, and Los Angeles, CA.
Usually we ship to you from the closest location to the address you provided.
What Payment Methods do you accept?
We accept all major credit and debit cards.
We accept Visa, MasterCard, American Express, Discover, and Diners Club payments. We also accept PayPal.
You should be able to pay with your everyday credit or debit cards with no issues at all.
If you face any problems or need a different way to pay contact us: contact@fiftystarsapparel.com
What if I Want a Refund?
We offer a 30-day return policy. After processing your return, if the mistake is on our part, we will gladly fully refund you with no questions.
Check more information about our refund policy here.
Why does the shirt I received look different?
In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product.
In some cases, actual t-shirt material and color may vary slightly. So please keep this in mind. If you are not sure contact us before placing your order.
Why Are Some Items Missing?
If you have ordered two different types of products, let’s say a t-shirt and hat, they may be shipped in two different shipments.
This is mainly due to different production times and different stocks.
Don’t worry, you’ll receive all items. You’ll as well get a tracking number for the second item.
Are your products Made in China?
No. None of our apparel products are fulfilled or made in China.
All products are fulfilled in the USA (or Europe and Australia if you are from there).
Some products are 100% made in USA. Others are made (the raw material) either in Central America or Canada and fulfilled in the US.
WTH? The Print Quality is Very Poor!
We are sorry for that. Sometimes mistakes happen and poorly printed items slip through quality control.
You follow these steps:
Still have questions?
Still have questions? Contact us at contact@fiftystarsapparel.com, or simply leave us a message in the form below:
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