Frequently Asked Questions
These are the most frequently asked questions by our customers. Feel free to ask if you question is not covered here.
When do you ship?
All products are made to order. We don’t hold stock of any of the items. After you place your order, we prepare the product for print and shipping. This process could take from 2 days to 8 days depending on many factors.
After the product is ready, we ship it and let you know.
When will I receive my product?
Once the product is printed and ready, we ship it. We use USPS, DHL, and FedEx. Most these carriers will take from 2 to 8 business days after the fulfillment to deliver to your front door.
Production time (at out warehouse) + transit time (USPS, DHL, Fedex…) = the time you’ll wait.
Where are you based?
We are based in Delaware, but the printing is done in two US locations: Charlotte, NC, and Los Angeles, CA.
Usually we ship to you from the closest location to the address you provided.
Do you provide Tracking Numbers?
Yes, the carriers we use provide us with Tracking Numbers. We ship from the United States with American carriers. Once we get the Tracking Number we’ll email it to you. You should be able to track your order on the carrier’s website.
At this point we can’t control when you receive the order.
What credit cards do you accept?
We accept all major credit cards. We accept Visa, MasterCard, American Express, Discover, and Diners Club payments. We also accept PayPal.
You should be able to pay with your everyday credit or debit cards with no issues at all.
If you face any problems or need a different way to pay contact us: contact@fiftystarsapparel.com
What if I want a refund?
We offer a 30-day return policy. After processing your return, if the mistake is on our part, we will gladly fully refund you with no questions.
Check more information about our refund policy here.
Why does the shirt I received look different?
In some cases, products are represented with digital illustrations. Because of differences in color values from screen to screen, design colors may vary slightly on actual product.
In some cases, actual t-shirt material and color may vary slightly. So please keep this in mind. If you are not sure contact us before placing your order.
Still have questions?
Still have questions? Contact us at contact@fiftystarsapparel.com, or simply leave us a message in the form below: