All defined terms used below shall have the meanings set forth in our Terms and Conditions. See Terms and Conditions
Orders that you submit online are sent for production within 24 hours. You must cancel the order before we send it for printing. Any delay you won’t be able to cancel the order.
To cancel your order you can do it from the dashboard; however, if you don’t know how, head to Contact Us, and choose Cancel Order form Reason you are contacting us. Then provide us with your name and email you used to place your order.
Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging. Our return policy does not apply to the following goods: [discounted or sale items, gift cards, perishable goods such as food, flowers, intimate apparel, sanitary goods, hazardous materials, or flammable liquids or gases]. These items are not eligible for return, refund or exchange.
To initiate a return, please report your reason in our Return Help Center here. Enter your Report ID, you’ll find it on your packing slip. Then provide us with some photos and more info so we can look into it.
The Report ID is a unique code assigned to every packing. Please make sure you enter it right, otherwise you won’t be able access our return dashboard.
All returned merchandise must be sent to the address on the packing slip.
For items that are manufactured by another party and resold by Us (rarely the case), please do not send such item back to the manufacturer before contacting us.
You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. You should consider using a trackable shipping service or purchasing shipping insurance for items of value.
After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.
If your return is accepted by Us, We will provide one of the following within a reasonable time:
a) An exchange of merchandise for the item returned, a non-transferable merchandise credit,
b) A credit to the payment card or original method of payment used to pay for the item,
c) A check, or another remedy that we determine in good faith is appropriate in the circumstances.
If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.