All of our products are made to order. We are only able to offer refunds for misprinted, damaged, or defective items. Any claims for misprinted/damaged/defective items must be submitted to us within 4 weeks after the product has been received.
To report a misprinted/damaged/defective item, go to myorders.co/fiftystarsapparel and enter your Report ID, you’ll find it on your packing slip. Then provide us with some photos and more info so we can look into it, and reach out to you.
For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part will be refunded.
Orders sent to wrong addresses won’t be refunded. Your address must be full and correct.
We do not refund orders due to buyer’s remorse or wrong size. Please refer to the sizing chart tab on the product page before placing your order. If you are not about the size or need more information contact us at the form below.
If your refund claim is approved, We will provide one of the following within a reasonable time:
- An exchange of merchandise for the item returned, a non-transferable merchandise credit,
- A credit to the payment card or original method of payment used to pay for the item within a certain amount of days,
- A check, or another remedy that we determine in good faith is appropriate in the circumstances.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org .
To be eligible for a refund, your item must be unused and in the same condition that you received it.
To complete your return, we require a receipt or proof of purchase.